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Firefox crashes

askandanswer
askandanswer
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After a recent update, Firefox tabs crash on certain pages. The page loads normally, then immediately crashes. One example of a page that crashes: https://www.vi.nl/nieuws/low-zwakke-europese-prestaties-van-duitse-clubs-zijn-alarmerend

I'm on Firefox 55 on Arch Linux.

Things I've tried:

- Using Firefox in safe mode: crashes do not happen. - Normal mode, but with hardware acceleration disabled: crashes do happen. - Normal mode, default theme: crashes do happen. - Normal mode, all extensions disabled: crashes do happen.

What other difference is there between safe mode and normal mode?

After a recent update, Firefox tabs crash on certain pages. The page loads normally, then immediately crashes. One example of a page that crashes: https://www.vi.nl/nieuws/low-zwakke-europese-prestaties-van-duitse-clubs-zijn-alarmerend I'm on Firefox 55 on Arch Linux. Things I've tried: - Using Firefox in safe mode: crashes do not happen. - Normal mode, but with hardware acceleration disabled: crashes do happen. - Normal mode, default theme: crashes do happen. - Normal mode, all extensions disabled: crashes do happen. What other difference is there between safe mode and normal mode?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

askandanswer
askandanswer Mwenye swali
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Thank you for your reply. Here are the requested id's:

bp-c3c0079f-e484-494f-b24a-fb3490171004 10/4/17 11:28 PM bp-6418953d-f9b7-49da-a3bf-b3fb40171004 10/4/17 10:27 PM bp-da72801c-e49b-4875-9fb9-f04761171004 10/4/17 10:14 PM bp-77ccba4f-7c1a-48cb-b56c-4c4641171004 10/4/17 10:06 PM bp-e66a8c8a-a189-44b1-8819-e9fc71171004 10/4/17 1:40 PM bp-9da6785c-46d8-4e9b-9d72-e441f0171004 10/4/17 12:08 PM