This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly one or more of my reply emails was not received, nor did I receive theirs.

  • 5 majibu
  • 1 ana tatizo hili
  • 77 views
  • Last reply by JBean

more options

I have sent and received emails from this person before, and as a matter of fact, we were in the middle of a conversation. I sent a reply and it was not received. Also I was told she sent one to me, and I didn't get that one. No error message on either side. Both of those emails had attachments.

I have sent and received emails from this person before, and as a matter of fact, we were in the middle of a conversation. I sent a reply and it was not received. Also I was told she sent one to me, and I didn't get that one. No error message on either side. Both of those emails had attachments.

Chosen solution

Both of those emails had attachments.

May be worth checking your anti-virus software for any quarantined items.

Read this answer in context 👍 0

All Replies (5)

more options

Check your spam folder. If this is a POP account also login to your account via webmail and check the spam folder on the server.

Modified by christ1

more options

christ1 said

Check your spam folder. If this is a POP account also login to your account via webmail and check the spam folder on the server.
more options

Thanks, but it wasn't in my spam or my webmail. I had checked both asking for help. I do appreciate your taking the time to give me ideas. Still not solved, though. Thank you so much for trying! I have an IMAP account though, if that makes any difference.

more options

Suluhisho teule

Both of those emails had attachments.

May be worth checking your anti-virus software for any quarantined items.

more options

Thank you, I will do that. Appreciate your time and effort and help!