This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installed TB v52.7.0 in Admin account but will not open in User account. Windows 10 Pro 64 bit. How do I fix this?

tstuhr
tstuhr
more options

Windows 10 Pro 64 bit machine. I installed TB v52.7.0 in my Admin account and setup my Admin email. All works just fine there. Go to the User account and the TB icons are on the Start menu but will do NOTHING when you click them. When I look at "C:>Users>(User Name)>AppData>Roaming" the TB directory/profile has not been created.

Where do I go from here?

Thx.

Windows 10 Pro 64 bit machine. I installed TB v52.7.0 in my Admin account and setup my Admin email. All works just fine there. Go to the User account and the TB icons are on the Start menu but will do NOTHING when you click them. When I look at "C:>Users>(User Name)>AppData>Roaming" the TB directory/profile has not been created. Where do I go from here? Thx.

All Replies (3)

Fabián Rodríguez
Fabián Rodríguez
more options

Try starting it from command line, an error message may help there.

tstuhr
tstuhr Mwenye swali
more options

I tried as you suggested and started from the command line. Oddly...nothing was displayed what so ever.

Fabián Rodríguez
Fabián Rodríguez
more options

Perhaps explicitly creating a new profile and using that in your secondary (non-admin) user account would help.

This article should provide all the information needed to create a new profile and make Thunderbird use it when you need it.

Let us know here about any progress on this, if you're stuck (or succeed!) don't forget to come back and share your results.