This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes at random times

  • 2 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by James

more options

This is my crash report history:

Unsubmitted Crash Reports Report ID Date Crashed 9963718e-42e0-4e9d-878b-d4ef5bb8395a 31/03/2018 12:41 pm 4390b00f-6798-42c5-a33d-8a0f90995d32 28/03/2018 7:17 am 6a00794e-54df-4c5a-9f2e-99d57d961361 27/03/2018 1:16 pm a0cceb3e-8a96-42d2-923b-05542d77c330 23/03/2018 10:52 pm 4fe5fb97-ff22-4076-81d0-ca79518a61c2 17/03/2018 5:33 pm e976b01a-386c-4069-b1bd-5fcb12bf31ff 16/03/2018 5:50 pm 486bac15-688f-47f0-980a-5d0fd86b869f 17/02/2018 2:00 pm 428cfed9-6c90-4151-8545-af4ae3714b21 17/02/2018 1:07 pm 3b9b9baf-d4ab-4d4b-8cd4-81988da0a4d6 15/02/2018 11:39 pm 31d3cab4-12e0-40db-956f-a6f52c02cc63 13/02/2018 2:17 pm 368e6415-4bcf-4ce7-a4c2-0cf9efb66567 8/02/2018 11:58 am a18835ee-5ef3-4bbe-acca-e3370056edc8 5/02/2018 9:46 pm 35a4c1b1-dfb5-45e8-b62f-f6e53136cb98 5/02/2018 5:59 pm 47a3b97d-9cff-41e7-b9f5-2c4644905256 4/02/2018 11:24 am d2cc888f-444e-420e-ac1a-37f296812144 2/02/2018 11:03 pm faedb482-3e2d-4255-957a-eb419dfbca0d 30/01/2018 5:35 pm 681543b7-3f6d-4633-bf5d-a5f745c801ba 15/01/2018 6:55 pm 6e2eb4b7-56a2-4191-8948-1c1c0507f05e 15/01/2018 6:51 pm ff23908b-8ac6-4850-ae7f-8535f6a47687 15/01/2018 6:48 pm f4421919-206f-4f3d-9898-4c0ae056b1d4 15/01/2018 6:44 pm 0a829937-2139-4196-9ed2-06bb306afd63 15/01/2018 6:38 pm e8bede7e-0cc9-4667-a73e-ffabf8f38a88 15/01/2018 6:33 pm f3d26cfb-159b-4971-a9c2-ed0e157cd2a2 15/01/2018 6:25 pm fda51c0d-5529-43bd-829f-d592dad26a93 15/01/2018 6:19 pm b5fbe4d1-d378-44d7-b7e7-c506044dd689 15/01/2018 6:10 pm 45ef0c45-8f4e-486a-a36a-b8962c5097b1 15/01/2018 6:04 pm a8c42978-3e41-41ff-9cb1-2351ac052e04 2/03/2017 1:12 pm d2d17013-d42a-42b9-875e-9e925dd26be7 12/01/2017 6:12 pm 36fa673b-f2b8-4f1c-91ab-fb4b949efb42 3/01/2017 7:05 pm b381cc1f-26ef-470d-af03-f4e39624a1d0 30/12/2014 12:44 pm 91c91967-ba70-4094-b805-e1b73e3a4919 30/12/2014 12:36 pm 8f023e43-5867-4c37-8f9f-dee0a05473d2 30/12/2014 12:15 pm 4667c6f7-1028-452d-8888-c6681b60a69e 28/10/2014 7:26 pm Submitted Crash Reports Report ID Date Submitted bp-1f9a665d-636e-480f-b45b-1b3250180403 3/04/2018 8:54 pm bp-66682545-7848-4190-a576-8910b2141101 1/11/2014 11:17 am bp-c34c4a78-2c0f-4efe-9b68-c8a372140521 21/05/2014 11:22 am

This is my crash report history: Unsubmitted Crash Reports Report ID Date Crashed 9963718e-42e0-4e9d-878b-d4ef5bb8395a 31/03/2018 12:41 pm 4390b00f-6798-42c5-a33d-8a0f90995d32 28/03/2018 7:17 am 6a00794e-54df-4c5a-9f2e-99d57d961361 27/03/2018 1:16 pm a0cceb3e-8a96-42d2-923b-05542d77c330 23/03/2018 10:52 pm 4fe5fb97-ff22-4076-81d0-ca79518a61c2 17/03/2018 5:33 pm e976b01a-386c-4069-b1bd-5fcb12bf31ff 16/03/2018 5:50 pm 486bac15-688f-47f0-980a-5d0fd86b869f 17/02/2018 2:00 pm 428cfed9-6c90-4151-8545-af4ae3714b21 17/02/2018 1:07 pm 3b9b9baf-d4ab-4d4b-8cd4-81988da0a4d6 15/02/2018 11:39 pm 31d3cab4-12e0-40db-956f-a6f52c02cc63 13/02/2018 2:17 pm 368e6415-4bcf-4ce7-a4c2-0cf9efb66567 8/02/2018 11:58 am a18835ee-5ef3-4bbe-acca-e3370056edc8 5/02/2018 9:46 pm 35a4c1b1-dfb5-45e8-b62f-f6e53136cb98 5/02/2018 5:59 pm 47a3b97d-9cff-41e7-b9f5-2c4644905256 4/02/2018 11:24 am d2cc888f-444e-420e-ac1a-37f296812144 2/02/2018 11:03 pm faedb482-3e2d-4255-957a-eb419dfbca0d 30/01/2018 5:35 pm 681543b7-3f6d-4633-bf5d-a5f745c801ba 15/01/2018 6:55 pm 6e2eb4b7-56a2-4191-8948-1c1c0507f05e 15/01/2018 6:51 pm ff23908b-8ac6-4850-ae7f-8535f6a47687 15/01/2018 6:48 pm f4421919-206f-4f3d-9898-4c0ae056b1d4 15/01/2018 6:44 pm 0a829937-2139-4196-9ed2-06bb306afd63 15/01/2018 6:38 pm e8bede7e-0cc9-4667-a73e-ffabf8f38a88 15/01/2018 6:33 pm f3d26cfb-159b-4971-a9c2-ed0e157cd2a2 15/01/2018 6:25 pm fda51c0d-5529-43bd-829f-d592dad26a93 15/01/2018 6:19 pm b5fbe4d1-d378-44d7-b7e7-c506044dd689 15/01/2018 6:10 pm 45ef0c45-8f4e-486a-a36a-b8962c5097b1 15/01/2018 6:04 pm a8c42978-3e41-41ff-9cb1-2351ac052e04 2/03/2017 1:12 pm d2d17013-d42a-42b9-875e-9e925dd26be7 12/01/2017 6:12 pm 36fa673b-f2b8-4f1c-91ab-fb4b949efb42 3/01/2017 7:05 pm b381cc1f-26ef-470d-af03-f4e39624a1d0 30/12/2014 12:44 pm 91c91967-ba70-4094-b805-e1b73e3a4919 30/12/2014 12:36 pm 8f023e43-5867-4c37-8f9f-dee0a05473d2 30/12/2014 12:15 pm 4667c6f7-1028-452d-8888-c6681b60a69e 28/10/2014 7:26 pm Submitted Crash Reports Report ID Date Submitted bp-1f9a665d-636e-480f-b45b-1b3250180403 3/04/2018 8:54 pm bp-66682545-7848-4190-a576-8910b2141101 1/11/2014 11:17 am bp-c34c4a78-2c0f-4efe-9b68-c8a372140521 21/05/2014 11:22 am

All Replies (2)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

from /questions/1212078 for additional information ngaire said

I am having numerous problems with Firefox. 1. It crashes randomly (see attached report) 2. I can no longer edit/delete my bookmarks 3. Certain ad ons don't work properly such as Tree Style Tabs and Tree Tabs - I've tried both 4. Add ons Dupes doesn't work 5. I had around 2,000 bookmarks that I had organised and catalogued as a library. Many have duplicated and I also now have numerous empty folders. 6. I had a premium Xmarks account and tried to deal with the chaos with my bookmarks with them but had no success and found out this week that they are shutting down their operation 7. The overall function of Firefox is causing me to need to consider looking for a different browser even thought I have been very happy with Firefox for years before this