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High ping/latency in Mozilla Firefox pages loading slowly

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This has started few days ago everything was fine before when using speed test upload/download is fine but ping is about 50+ms usually i get 15-20ms every other browser like chrome works fine any ideas whats causing this ? every page is loading slowly now

This has started few days ago everything was fine before when using speed test upload/download is fine but ping is about 50+ms usually i get 15-20ms every other browser like chrome works fine any ideas whats causing this ? every page is loading slowly now

All Replies (7)

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Hi, no idea, have you tried clearing your cookies and cache : https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

If things do not improve you can try a : Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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I tried safe mode and clearing cache it seems it's even worse today got 115ms ping on speedtest How can I completely backup my passwords etc so when I reinstall I don't have to reenter every login information from begining since I have alot of emails/login information where I don't even remember some passwords I know how to backup bookmarks only I don't know why im getting this big ping everything was fine last week

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HI, please give your self a scan : https://www.malwarebytes.com/

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 60.0.2 with a Full Version Installer

Note : your Profile could also be the problem.

Please let us know if this solved your issue or if need further assistance.

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I have reinstalled everything it seems to work now. Thanks for the help

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Hi, great. Please Mark your or any Answer that Solved the issue so other can find it.

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Hello so once again Im havving this issue it appeared again does anyone have any idea why ?