This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Only YouTube videos will play and videos from all other websites fail to play

  • 4 majibu
  • 1 ana tatizo hili
  • 10 views
  • Last reply by James

KazePrince
KazePrince
more options

Whenever I try and play videos on Facebook, my university website or any other website I could think of the video will not play. Sometimes there is a "no video with supported format and mime type found" error. I have reinstalled, started in safe mode, deleted all cache and cookies and nothing has worked. I am running Ubuntu 18.04.1 and Firefox 61.0.1

Whenever I try and play videos on Facebook, my university website or any other website I could think of the video will not play. Sometimes there is a "no video with supported format and mime type found" error. I have reinstalled, started in safe mode, deleted all cache and cookies and nothing has worked. I am running Ubuntu 18.04.1 and Firefox 61.0.1

Chosen solution

Thanks for the help. I installed ubuntu-restricted-extras and now it all works.

Read this answer in context 👍 0

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

If you check YouTube's format support page, is support for H.264/MP4 found or missing?

https://www.youtube.com/html5

Note: Firefox doesn't include MPEG decoding (it's patented), so if that isn't already in your distribution, you might need to install additional software. Not sure if there are useful links here or whether a Linux user will need to jump in: Fix common audio and video issues.

KazePrince
KazePrince Mwenye swali
more options

Suluhisho teule

Thanks for the help. I installed ubuntu-restricted-extras and now it all works.

Shadow110
Shadow110
more options

Great, please mark the answer as solved that fixed your issue. Thanks.

James
James
  • Top 25 Contributor
  • Moderator
more options

KazePrince said

Thanks for the help. I installed ubuntu-restricted-extras and now it all works.

It likely installed the needed FFmpeg package that HTML5 players use as Gstreamer has not been used for quite a while now. FFmpeg packages may not be installed during a Linux distro install.