Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The email I used to sign up on firefox is not there anymore, how can I verify my account even tho I signed in?

  • 1 jibu
  • 1 ana tatizo hili
  • 6 views
  • Last reply by Shadow110

more options

I had signed up for the firefox sync and I can not verify my account because the email that I used is no longer there. I used an old account that was connected to everst and since everest.edu is no longer there, I cannot verify my account. How can I sync my account without trying to verify who I am? It would be better if I had my old computer but since it got smashed in a tornado earlier this year, I can't even do that. Can someone help!!

I had signed up for the firefox sync and I can not verify my account because the email that I used is no longer there. I used an old account that was connected to everst and since everest.edu is no longer there, I cannot verify my account. How can I sync my account without trying to verify who I am? It would be better if I had my old computer but since it got smashed in a tornado earlier this year, I can't even do that. Can someone help!!

All Replies (1)

more options

You can not. You will have to Start a New Account or try this : https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information If above does not work get a new account as no one has your passwords or login information.

Current version of Firefox is 60.0.2 missing fixes and security updates. https://support.mozilla.org/en/kb/update-firefox-latest-version