This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why do my wife's e-mails to me which are the same domain as mine always goes to my spam folder?

  • 1 jibu
  • 1 ana tatizo hili
  • 11 views
  • Last reply by Matt

FastEddy4
FastEddy4
more options

We got a new ISP and they did not offer e-mail accounts so we got another one. Two e-mail addresses, same domain, but when she sends me an e-mail it always goes to my Spam folder. Even with Thunderbird's excellent learning and my marking 'not spam'.

We got a new ISP and they did not offer e-mail accounts so we got another one. Two e-mail addresses, same domain, but when she sends me an e-mail it always goes to my Spam folder. Even with Thunderbird's excellent learning and my marking 'not spam'.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What mail provider? if it is a hosted domain; Who is the hosting provider? What anti virus / spam tools do you use. Many "suites" include anti spam and pgish controls which make this very relevant. Tend for instance has been know to force ALL mail into the jusk folder.

Second you refer to a spam folder, but Thunderbird uses a junk folder. So are we talking about your providers server side spam filtering perhaps?