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Login problem

  • 3 majibu
  • 1 ana tatizo hili
  • 7 views
  • Last reply by Ken

Ken
Ken
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I am trying to log in to Firefox 62.0 on my but cannot get pass entering my email address. When I type in my email and hit next the words 'Email or Phone ' move over top of my login email UID and does not go to screen to enter password. Can you help me. I can find nothing on the support pages.

below is images of the screen and what happens after I enter my login and hit next in Login 2 image. It freezes there and will not allow me to enter password.

Please help, I hate using IE 11 because it is so slow awkward to use!

Thanks

I am trying to log in to Firefox 62.0 on my but cannot get pass entering my email address. When I type in my email and hit next the words 'Email or Phone ' move over top of my login email UID and does not go to screen to enter password. Can you help me. I can find nothing on the support pages. below is images of the screen and what happens after I enter my login and hit next in Login 2 image. It freezes there and will not allow me to enter password. Please help, I hate using IE 11 because it is so slow awkward to use! Thanks
Attached screenshots

All Replies (3)

FredMcD
FredMcD
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Try pressing <Tab> instead. Also, try the <Escape> key.

Ken
Ken Mwenye swali
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It did not work! I have tried uninstalling and re-installing Firefox Quantum 62.0 twice. It did not help!

Ken
Ken Mwenye swali
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Here are images that will show you what is happening at login page.

Login - This is what appears when I go to login page. Notice the words 'Email or Phone' lies within the UID box.

login 1 - I entered my email address and words 'Email or Phone' move above the UID box where they should be all along.

Login 2 - After hitting 'Next button' the words "Email or Phone appear on top of my email address in the UID box and will not let me go to password login.

Your solution did not work and uninstalling and re-installing did not work.

I believe there is a problem with in the coding, but probably wrong. Not real tech savvy anymore.