the confirmation email we sent to ******* was returned and we've locked your account to protect your firefox data
I was creating a firefox account for a new user but made the mistake of attempting to create it before the email account was created so I got the confirmation email error that the account is now locked. The email address is created now and I would like to complete the setup of the firefox account. Can the confirmation email be resent and the account unlocked?
I was creating a firefox account for a new user but made the mistake of attempting to create it before the email account was created so I got the confirmation email error that the account is now locked. The email address is created now and I would like to complete the setup of the firefox account. Can the confirmation email be resent and the account unlocked?
All Replies (1)
Hello HPIT,
Would you please take a look at this article :
https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq
And scroll down to the section :
"You have received a message that your account has been locked"
Fingers crossed that it won't fail again after you've waited about 24 hours .....