After updating to Thunderbird 60, it crashes right after receiving message with sound file. (bug 1482659).
Help?
This is a problem on my father's computer. I'm a computer tech, he is not. On MY computer, I haven't had this problem with Thunderbird 60, even though I also use Gmail (as well as other e-mail providers).
Immediately after Thunderbird updated itself to version 60, it would crash within 1-2 seconds of Thunderbird starting.
Troubleshooting: - Rebooted computer several times. - Starting Thunderbird in Safe Mode.
Still crashes.
I created a new Thunderbird Profile and set up his Gmail address using OAuth2. Successfully receiving e-mails with no crashes.
I exported his address books and calendars from the old profile, and imported into the new profile. Copied the Local Folders files manually from the old profile to the new. Got all the Thunderbird settings the way he likes. No crashes.
An hour later, Thunderbird starts crashing again. Now it only crashes when a new e-mail comes in.
Troubleshooting: - Rebooted computer. - Starting Thunderbird in Safe Mode. - Disabled filters.
Still crashing.
Submitted Thunderbird Crash Report with details and my father's e-mail address, which I will not put here in this public forum.
Windows 10, 64 bit (lots of memory and lots of hard drive space)
Thunderbird 60.3.0
E-mail provider: Gmail
Modified by Wayne Mery
Chosen solution
If a custom sound file for new mail notifications is too large it will crash TB. Not sure what the max. size is, but it's easy enough to compress a wav file to an acceptable size:
https://support.mozilla.org/en-US/questions/1236833
Using this method, a 60 sec. stereo wav file is about 1MB, and a mono file is about half that, more than long enough for a notification.
Read this answer in context 👍 1All Replies (14)
The crash id is required to offer anything but wild guesses.
My guess is you have customised the sound to be played upon receipt of new mail. Reset to default and see if it goes any better.
If the file has been customized, can I get a copy of the file or have a link to where you downloaded it. I have seen a few of these crashes on the forum, but as yet a sample file that causes the crash has eluded me.
Suluhisho teule
If a custom sound file for new mail notifications is too large it will crash TB. Not sure what the max. size is, but it's easy enough to compress a wav file to an acceptable size:
https://support.mozilla.org/en-US/questions/1236833
Using this method, a 60 sec. stereo wav file is about 1MB, and a mono file is about half that, more than long enough for a notification.
The custom sound was that problem. Now there is a new problem. Grr.
The WAV file being used was 2554 KB. It was 32 bit, so I re-saved it as a 16 bit WAV and is now 1277 KB.
I tested both on my computer. The large file crashed Thunderbird, and the smaller one worked fine. Good! Problem solved I thought.
So I replaced the file on my Dad's computer. Pressing "Play" in the options plays the file with no problem, but when a new e-mail comes in, no sound plays!
I switched the sound to the default sound. It doesn't play either when an e-mail comes in. Frustrating.
Quitting Thunderbird and opening it again doesn't help.
Dad is busy on the computer with stuff, so I can't do any more right now. He will reboot the computer later when he is less busy.
Open Tools/Options/Advanced/General/Config. editor and look at the preference mail . biff . play_sound. It should be true for a sound to play, false otherwise.
My Dad says that after rebooting the computer, the new message sound was working. Problem solved.
Thank you very much Matt & sfhowes!
The bug report is https://bugzilla.mozilla.org/show_bug.cgi?id=1482659
I'd be surprised if your problem is permanently gone
It won't let me see that bug, even after I created a Bugzilla account.
If the problem reoccurs like you think it will, then I will be back to post in this thread again.
FrostWise said
It won't let me see that bug, even after I created a Bugzilla account.
It has been classified as a security bug, so general access will now be denied until it is fixed. Not in the spirit of hiding vulnerabilities but in the spirit of not advertising them until a fix is available. Once Thunderbird is patched the security flag will be removed (at least they usually are).
If the problem reoccurs like you think it will, then I will be back to post in this thread again.
That is about the only avenue you have at the moment.
For now, if you change to the default sound you should be OK.
Can one of you English speakers please look at this/my thread? https://support.mozilla.org/en-US/questions/1251103
It is an extension of this thread, but there is a communications problem with the Russian who has answered.
FrostWise said
Can one of you English speakers please look at this/my thread? https://support.mozilla.org/en-US/questions/1251103 It is an extension of this thread, but there is a communications problem with the Russian who has answered.
I'm not sure what to make of it.
Greetings Firefox Volunteer.