This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why still crashing?

  • 3 majibu
  • 1 ana tatizo hili
  • 7 views
  • Last reply by Paul

JfloTV
JfloTV
more options

I tried as you suggested by clearing the cache but it still crashes. Please advise

I tried as you suggested by clearing the cache but it still crashes. Please advise

All Replies (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Enter about:crashes in the url bar and provide here last 5 crash ids (those beginning with bp-)

JfloTV
JfloTV Mwenye swali
more options

Doesn't help my immediate problem. I understand though you have to establish a pattern to see where the problem is coming from. Thanks for your timely response

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Even if you have one crash ID listed, it could help us to find a solution for you.