This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't delete some email folders - error message is "... command did not succeed... mailbox already exists". Message doesn't make sense.

  • 3 majibu
  • 1 ana tatizo hili
  • 32 views
  • Last reply by Kpeal

more options

Thunderbird, IMAP account. Doing housekeeping to reduce email volume on server and also remove old stuff. Most folders can be deleted OK but lots of them give the above error message and the folder is not removed. Sequence is right click on folder, "D", "D" .

Thunderbird, IMAP account. Doing housekeeping to reduce email volume on server and also remove old stuff. Most folders can be deleted OK but lots of them give the above error message and the folder is not removed. Sequence is right click on folder, "D", "D" .

Chosen solution

Oops looks like I figured it out. But seems like a problem still. When you delete a folder it puts the folder in trash. If you then delete another folder with the same name it can't do it because there is already a folder with that name in trash. Sort of makes sense but would be nice if I didn't have to keep on going to trash and "empty trash" by hand before I can proceed. Is there a better way?

Read this answer in context 👍 0

All Replies (3)

more options

Suluhisho teule

Oops looks like I figured it out. But seems like a problem still. When you delete a folder it puts the folder in trash. If you then delete another folder with the same name it can't do it because there is already a folder with that name in trash. Sort of makes sense but would be nice if I didn't have to keep on going to trash and "empty trash" by hand before I can proceed. Is there a better way?

more options

The Trash folder can be bypassed with Shift+Delete.

more options

Sure is obvious when you point it out. Never knew there was a "hard" delete to bypass the trash folder. Thanks.