This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Correct password being flagged as incorrect in Firefox for Android

  • 3 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by Paul

williamjosephpanama
williamjosephpanama
more options

Hi there,

I've been trying to login to Sync on both my laptop and my phone. Initially I tried resetting my password because identical passwords weren't allowing me to log in on both devices. At first, this happened on the laptop. Now it's happening on my phone. I cannot log in to both machines using the same password. Very odd.

So I've reinstalled the Android app, cleared all data and cookies and still no joy. I'm logged in on my MBP but my Huawei phone won't let me in. Any idea how I can get around this?

Cheers

Hi there, I've been trying to login to Sync on both my laptop and my phone. Initially I tried resetting my password because identical passwords weren't allowing me to log in on both devices. At first, this happened on the laptop. Now it's happening on my phone. I cannot log in to both machines using the same password. Very odd. So I've reinstalled the Android app, cleared all data and cookies and still no joy. I'm logged in on my MBP but my Huawei phone won't let me in. Any idea how I can get around this? Cheers

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi William

You need to use the same email address and password to log into your Firefox Account, regardless of the device - the login is for the account, not the device itself.

Have you received the verification email? Is it in a "spam" or "junk mail" folder?

williamjosephpanama
williamjosephpanama Mwenye swali
more options

Hi Seburo,

Thanks for the reply. I have used the correct email address and password. It's very strange. I've also reinstalled Firefox on both my laptop and my phone. I tried resetting my password to no avail.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Having reset the password, are you using the same new password on both devices?