Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After reinstallation my data I synced previously with my account is not restored.

  • 1 jibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by cor-el

firsthimanshu
firsthimanshu
more options

Please help me fix this. I had reset my windows and after I installed and signed in to my firefox account. The data from my previous sessions like bookmarks, logins and passwords are not synced with my account. Those were very crucial for my work. Please Please help me out asap.

Please help me fix this. I had reset my windows and after I installed and signed in to my firefox account. The data from my previous sessions like bookmarks, logins and passwords are not synced with my account. Those were very crucial for my work. Please Please help me out asap.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did Windows possibly create a C:\Windows.old folder with your personal data ?

You didn't reset the password for the Firefox Account used for Sync as that will wipe all data on the Sync server ?

Keep in mind that Sync isn't meant to be used as a backup, but merely to sync data to other connected devices.

See also: