This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

adding one tag mysteriously adds hundreds of others

  • 2 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by Matt

RonConescu
RonConescu
more options

Folks,

I'm using Thunderbird 68.10.0 on Ubuntu 20. I just started using tags, and I'm having a problem.

Basic experience:

- If I add a single tag to a single message, it works - if I select multiple messages and add a tag to all of them, life goes very weird:

  • the selected messages suddenly sprout a random number of tags. They always include the tag I selected, but they also include random other tags from my list of 15-ish tags. Each message gets its own set of random-seeming tags.
  • As I scroll through the inbox, I see that other messages I've tagged now have wildly different tags than they did the last time I scrolled.
  • no logging messages at all appear in the error console -- no warnings, errors, nothing.

At first, when I thought it only broke the tags on the messages I had just tagged, I started removing all the wrong tags. But now that I realize it's affecting almost everything I've tagged, i'm not sure how to effectively fix those messages; it's as if, when I tag a small cluster of messages (say, 3 to 10 messages), dozens of other messages grow hundreds of other tags.

Any idea how I can make tags work correctly?

Thank you so much.

Ron

Folks, I'm using Thunderbird 68.10.0 on Ubuntu 20. I just started using tags, and I'm having a problem. Basic experience: - If I add a single tag to a single message, it works - if I select multiple messages and add a tag to all of them, life goes very weird: * the selected messages suddenly sprout a random number of tags. They always include the tag I selected, but they also include random other tags from my list of 15-ish tags. Each message gets its own set of random-seeming tags. * As I scroll through the inbox, I see that other messages I've tagged now have wildly different tags than they did the last time I scrolled. * no logging messages at all appear in the error console -- no warnings, errors, nothing. At first, when I thought it only broke the tags on the messages I had just tagged, I started removing all the wrong tags. But now that I realize it's affecting almost everything I've tagged, i'm not sure how to effectively fix those messages; it's as if, when I tag a small cluster of messages (say, 3 to 10 messages), dozens of other messages grow hundreds of other tags. Any idea how I can make tags work correctly? Thank you so much. Ron

Modified by RonConescu

All Replies (2)

RonConescu
RonConescu Mwenye swali
more options

(sorry about the messed-up formatting. The stuff appearing as monospace text was supposed to be a set of indented bullets under the previous bullet.)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

OK I tried using a GMX imap account by selecting a mail, holding shift and then clicking the last in the list.

I used the toolbar item to tag the emails with a custom tag.

Result was as expected. Not as you are seeing. Now I used windows, but for something as internal as a tag, I would not expect issues on another platform, but it is possible.

Have you tried restarting with addons disabled from the help menu and continuing in safe mode when prompted? I would guess you have an addon that might be doing this. Perhaps the unity integration addon or something else.