This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost saved user name and password after refreshing

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by FredMcD

wli2306
wli2306
more options

I refreshed Firefox a couple of days ago. I lost my saved user name and password in some of the websites. How can I make Firefox to display saved user name and password as before refreshing?

I refreshed Firefox a couple of days ago. I lost my saved user name and password in some of the websites. How can I make Firefox to display saved user name and password as before refreshing?

All Replies (1)

FredMcD
FredMcD
more options

wli2306 said
I lost my saved user name and password in some of the websites

How many were lost? Were they old entries or newer?


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible