Over the last week or so I have been unable to receive my CenturyLink email through Mozilla Foxfire. I am having to use Chrome to receive & send my emails... Help anyone?!
Chosen solution
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
All Replies (7)
Can you get access to the inbox? What exactly is the problem?
Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
FredMcD said
Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
I am able to login in to my Centurylink account, but then a white screen appears and in the tab it reads redir.peridot.synacor.com/?to =zma and never goes any further than that.
tjn21 said
Can you get access to the inbox? What exactly is the problem?
I am able to login to my Centurylink account, but then the screen goes white and on the tab it reads redir.peridot.synacor.com/?to=zma and there it stays.
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}acking-protection-firefox-desktop
FredMcD said
Make sure you are not blocking content. Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}acking-protection-firefox-desktop
I put it in safe mode and the email worked, when it was taken out it did not work again... I don't think your site is very user friendly for people that are not real savy to find problems. sorry... I surely do not understand, everything else works perfectly with Foxfire! Thank you
Suluhisho teule
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.