Mypoints Website Will Not Load
I have used the ... MYPOINTS.COM ... website for many years with the FIREFOX browser. It stopped loading a few days ago. I have tried many different things to get the site to load without any success. Any ideas what is going on and how I can get this site to load again?
My guess is some setting has been changed or I need to change a setting to get this site to load.
I am running FIREFOX 90.0.2 (64-bit) on a MAC POWERBOOK laptop
All i get is a hollow white circle (with a red strip) spinning around and the site will no longer load.
see attached picture of the white circle with red strip that spins and the version of FIREFOX I am running.
All Replies (2)
The site loads without issue here (see screenshot). Have you tried troubleshoot mode? Firefox 90.0.2 on Linux. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
Modified by Terry
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
Make sure you allow pages to choose their own fonts.
- Settings -> General: Fonts & Colors -> Advanced
[X] "Allow pages to choose their own fonts, instead of my selections above"
Make sure you allow pages to choose their own colors.
- Settings -> General: Fonts & Colors -> Colors: "Override the colors specified by the page with my selections above"
Try "Never" if the default "Only with High Contrast themes" isn't working.