This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

blocked settings

  • 4 majibu
  • 1 ana tatizo hili
  • 4 views
  • Last reply by Paul

more options

Use Samsung android. General, Privacy+Security and Advanced sections in Firefox Settings are blocked. They show up as purple and will not open. How do I unblock Access? Thanks

Use Samsung android. General, Privacy+Security and Advanced sections in Firefox Settings are blocked. They show up as purple and will not open. How do I unblock Access? Thanks

All Replies (4)

more options

Hi

Are you able to attach a screenshot of what you are seeing?

more options

Sorry , don't see how I can trigger screen shot from Settings. No menu items for this. All other Settings categories are black and open fine. These 3 are in purple and don't open. Perhaps there is another Settings category that overrides these 3. I do have Private Session engaged. Thanks.

more options

This is embarassing. Just realized purple items are titles of sections not actual setting items. Sorry to bother you with this. Do appreciate your offer of assistance.

more options

No problem, glad everything is okay.