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Firefox has become completely unusable. It is completely FUBAR.

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  • Last reply by cor-el

kogwonton
kogwonton
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Firefox completely crashes my computer. It hangs, and won't even shut down properly. Even when I do shut it down I am forced to open my task manager and force it to shut down. When using facebook it completely ceases to function. It fails everywhere, on many websites, and on several different machines. I was a stubbornly loyal Netscape user, Mozilla user, and Firefox user since the 1990s. I've always appreciated what they've tried to do, but Firefox has become a miserable failure, and I HATE that I am now forced to use Google Chrome or some other monopolist browser. FIX THIS SHIT.

Firefox completely crashes my computer. It hangs, and won't even shut down properly. Even when I do shut it down I am forced to open my task manager and force it to shut down. When using facebook it completely ceases to function. It fails everywhere, on many websites, and on several different machines. I was a stubbornly loyal Netscape user, Mozilla user, and Firefox user since the 1990s. I've always appreciated what they've tried to do, but Firefox has become a miserable failure, and I HATE that I am now forced to use Google Chrome or some other monopolist browser. FIX THIS SHIT.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Does this happen when you start Firefox? While surfing, watching a clip . . . . .


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check the Windows Event viewer to see if there is more detail available.