Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem with a website using Windows 11

  • 1 jibu
  • 1 ana tatizo hili
  • 6 views
  • Last reply by FredMcD

krs6
krs6
more options

Hello. I have just installed Windows 11 and have a problem with the Firefox browser that I didn't have with Windows 10.

On the Talk Radio website: (https://talkradio.co.uk/), there is a "Listen Live" button which, when clicked creates a popup window for their Radio Player application. Under Windows 11, the window pops up, but is empty (this was fine under Windows 10). I tried this with Edge and it works fine.

Could someone look into this please? I don't want to have to use Edge.

Many thanks,

Kevin

Hello. I have just installed Windows 11 and have a problem with the Firefox browser that I didn't have with Windows 10. On the Talk Radio website: (https://talkradio.co.uk/), there is a "Listen Live" button which, when clicked creates a popup window for their Radio Player application. Under Windows 11, the window pops up, but is empty (this was fine under Windows 10). I tried this with Edge and it works fine. Could someone look into this please? I don't want to have to use Edge. Many thanks, Kevin

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.