This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

false crash report

  • 6 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cech3

While running Firefox browser in Windows10, every once in a while a 'sorry your Firefox has crashed' box pops up. Yet the browser is still running just fine. Any ideas?

While running Firefox browser in Windows10, every once in a while a 'sorry your Firefox has crashed' box pops up. Yet the browser is still running just fine. Any ideas?

All Replies (6)

Are you sure the message was not that a tab had crashed? Gah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

Not a tab crash, but the Firefox browser itself. The message in the box says 'sorry your Firefox browser crashed...', even though it is still running with all the tabs viable. I just delete the message box and go on with my browsing.

Did you check about:crashes ?

I didn't check about crashes, because the browser isn't crashing. Just an error box shows up claiming that the browser crashed when in fact it did not. It's not a big deal, just an annoyance that I wondered if anyone else had a solution to.

Please check anyway.

I checked and saw that all the articles are about Firefox crashing or hanging, non of which applies to my issue.