We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails

  • 3 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by Matt

more options

How do I stop emails being automatically deleted after about 1 month? They don't go to trash.

How do I stop emails being automatically deleted after about 1 month? They don't go to trash.

All Replies (3)

more options

That sounds like your providers retention policy. Remember your email in IMAP account is synchronized to their server, so if they remove mail from the account for any reason, it will reflect in Thunderbird's copy.

more options

Thanks Matt, It's odd that this problem only occurs on one account despite there being three others with identical settings. Should I perhaps try POP do you think? Brian

more options

What does you provider have to say about retention policies? You have not mentioned who your provider is, so It is not like I can go exploring on my own.