This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Streaming video services don't work when profile is located on disk, mounted as folder

  • 2 majibu
  • 1 ana tatizo hili
  • 6 views
  • Last reply by pavel18

pavel18
pavel18
more options

I have a NTFS disk, mounted as a folder on C drive. I wanted to store my Firefox profile in that folder, but I came across this strange problem: since I have moved my profile there, I can't play videos on streaming services like Prime Video, or HBO GO. It shows just some generic message, like: "video is not available..." I have tried to create new profiles in several places, and I can confirm that this problem occurs only when a profile is located on a disk, mounted as folder. Is there anything I can do with it now, or is it some bug?

I have a NTFS disk, mounted as a folder on C drive. I wanted to store my Firefox profile in that folder, but I came across this strange problem: since I have moved my profile there, I can't play videos on streaming services like Prime Video, or HBO GO. It shows just some generic message, like: "video is not available..." I have tried to create new profiles in several places, and I can confirm that this problem occurs only when a profile is located on a disk, mounted as folder. Is there anything I can do with it now, or is it some bug?

All Replies (2)

poljos
poljos
  • Top 25 Contributor
more options

Možná je problém v tom, že disk C: je asi systémový a Windows si jej chrání. To je jedna možnost. Další je ta, že jsi sice přemístil složku profilu FF, ale někde jsi nenastavil novou cestu. To by vysvětlovalo tu hlášku o nedostupnosti videa. Nejsem odborník, je to jen můj dohad.

PS: Vidím, že máš FF 96. Pokud to dříve šlapalo, může být problém i v nové verzi FF.

Modified by poljos

pavel18
pavel18 Mwenye swali
more options

V disku C: nebude problém. Testoval jsem to i na jiném disku, připojeném jako složka k disku D:. Přesun profilu jsem dělal pomocí Profile Manageru a ten přesunutý profil je funkční. Fungovat to přestalo po tom přesunu, na vyšší verzi FF jsem aktualizoval až pak.