Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

bookmarks missing

  • 3 majibu
  • 0 wana tatizo hili
  • 1 view
  • Last reply by Paul

debu.tc
debu.tc
more options

I was using windows 8.1 and i had sync all bookmarks. Now i have upgraded to windows 10 and have installed Firefox and have sync to same account but no bookmarks are showing. please help me out.

I was using windows 8.1 and i had sync all bookmarks. Now i have upgraded to windows 10 and have installed Firefox and have sync to same account but no bookmarks are showing. please help me out.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

debu.tc
debu.tc Mwenye swali
more options

while using windows 8.1 many times i have reinstalled windows and after sync i have got all bookmarks.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Were they being synced to another device?

If not, what was happening was more through luck than design as Firefox Sync is designed to sync bookmarks between two or more copies of Firefox on different devices.