This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox no longer works properly at certain sites

  • 3 majibu
  • 1 ana tatizo hili
  • 6 views
  • Last reply by crl4242

crl4242
crl4242
more options

I currently use version 104.0.2 (64 bit). I have reported a similar issue with two sites that I use, shockwave.com and Synchrony Bank. Now I am experiencing problems with other sites that I have used for years in Firefox. For example, today I tried to access my account at https://owners.genesis.com/us/en/index.html. While I could get to my account, there were several pages I could not see. I couldn't get to the details of my account nor could I send an email. In all these cases I was able to complete my work using MS Edge. I don't want to use another browser, so would like Mozilla to work on the disconnects with these sites.

Thank you.

I currently use version 104.0.2 (64 bit). I have reported a similar issue with two sites that I use, shockwave.com and Synchrony Bank. Now I am experiencing problems with other sites that I have used for years in Firefox. For example, today I tried to access my account at https://owners.genesis.com/us/en/index.html. While I could get to my account, there were several pages I could not see. I couldn't get to the details of my account nor could I send an email. In all these cases I was able to complete my work using MS Edge. I don't want to use another browser, so would like Mozilla to work on the disconnects with these sites. Thank you.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Synchrony Bank works for me. see screenshot Can you show us the issue(s)?

crl4242
crl4242 Mwenye swali
more options

Thanks for your suggestions.

I always clear cookies, cache, and history when I close the browser, not do I use hardware acceleration or userchrome.css. So I looked at the add-ons. I was able to resolve the issue with one site, https://owners.genesis.com/us/en/index.html. when I disabled ghostery. However, the other sites I mentioned, shockwave.com and synchronybank.com, I still had the problem, as shown in the screen captures in the attached file.

And I never changed the theme, which is also shown in the file.

Another issue is that I use ghostery in MS Edge and all sites work properly.