This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Message Filters

  • 1 jibu
  • 0 wana tatizo hili
  • 12 views
  • Last reply by sfhowes

more options

When receiving email some are placed in the Spam folder. I have filters that mark some of the email as Not Junk and then move them to the Inbox. I see them move to the Inbox for a few seconds but they pop right back to the Spam folder. How do I resolve this issue?

When receiving email some are placed in the Spam folder. I have filters that mark some of the email as Not Junk and then move them to the Inbox. I see them move to the Inbox for a few seconds but they pop right back to the Spam folder. How do I resolve this issue?

All Replies (1)

more options

Spam is a term not used by TB, but by the mail provider that applies filters on the mail server. Open the account in webmail and whitelist or unblock the senders (often by adding them to webmail contacts).