This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Install problems

  • 1 jibu
  • 0 wana tatizo hili
  • 8 views
  • Last reply by christ1

bollandr
bollandr
more options

Doing my best to install and use Firefox. Major problems w/ my Comcast (CenturyLink) E-mail since they eliminated Eudora. When I try to install Firefox I get a msg. for my CenturyLink P/W (which I don't know). This has been going on since mid-October. Really tired of anything having to do w/ CenturyLink. Any ideas as to how to solve this would be greatly appreciated. Can't make a connection via CenturyLink as to how to solve this. E-mail: [email removed from public]

Doing my best to install and use Firefox. Major problems w/ my Comcast (CenturyLink) E-mail since they eliminated Eudora. When I try to install Firefox I get a msg. for my CenturyLink P/W (which I don't know). This has been going on since mid-October. Really tired of anything having to do w/ CenturyLink. Any ideas as to how to solve this would be greatly appreciated. Can't make a connection via CenturyLink as to how to solve this. E-mail: [email removed from public]

Modified by James

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
Doing my best to install and use Firefox.

Installing Thunderbird?

When I try to install Firefox I get a msg. for my CenturyLink P/W (which I don't know).

You'll have to provide a password once when setting up the account in Thunderbird. Then you can tell Thunderbird to remember the password for you. If you don't know the password check with Comcast about password reset options. If there is an old Thunderbird installation you may be able to look up the password there, assuming you told Thunderbird to remember the password in the first place.

Note, it is recommended to create regular backups of your Thunderbird profile. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile