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Can't get 2fa codes on authenticator app

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  • Last reply by monsieurms

monsieurms
monsieurms
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Hi, just switched phones, setting up FF on my new phone. Went to establish a sync. Scanned the QR code on the desktop. Approved on the phone. Now it says the other device, i.e., my desktop must approve. The desktop wants a 6 digit 2fa code from my authenticator app. That's nice, but it is a new phone and I don't have FF set up in the authenticator app yet. I have a bunch of backup codes, but none is a 6-digit code. There is no alternative method suggested (like texts, emails).

Perhaps I'm missing something simple, since I've done this before, although years back. But how do I get my phone in sync without 2fa codes from an authenticator app? Thanks in advance.

Hi, just switched phones, setting up FF on my new phone. Went to establish a sync. Scanned the QR code on the desktop. Approved on the phone. Now it says the other device, i.e., my desktop must approve. The desktop wants a 6 digit 2fa code from my authenticator app. That's nice, but it is a new phone and I don't have FF set up in the authenticator app yet. I have a bunch of backup codes, but none is a 6-digit code. There is no alternative method suggested (like texts, emails). Perhaps I'm missing something simple, since I've done this before, although years back. But how do I get my phone in sync without 2fa codes from an authenticator app? Thanks in advance.

All Replies (3)

Paul
Paul
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Hi

Do you have the 2FA app still running on your old device?

monsieurms
monsieurms Mwenye swali
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Alas, no. That phone has been wiped in preparation for trade-in.

monsieurms
monsieurms Mwenye swali
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Paul said
Hi Do you have the 2FA app still running on your old device?

Although I don't have that available, I did this morning find the email sign-in which permits use of the 10-digit backup codes rather than the 6 digit authenticator codes. So, I'm in and sync'ing.

However, I'd like to avoid this again. How do I get on the Authenticator app Firefox listed? When I go back to sync and get the QR code, the app just says "error reading code." It also suggests it will take a setup key. I have a recovery key! I don't or at least haven't labeled anything a setup key. Is there some place to find that? Or a QR code not related directly to the sync that the Google Auth will work with?