This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updated Apple Password and Now Apple Email No Longer Works in Thunderbird

  • 4 majibu
  • 0 wana tatizo hili
  • 20 views
  • Last reply by gp

Video Marketing Edge
Video Marketing Edge
more options

Feb 23rd. Thanks so much for your help. At my wits end. Love Thunderbird and…

Changed my apple password today and suddenly my [edited] @mac.com email in Thunderbird stopped working. Deleted the account. Deleted passwords. Set up new account with new password. Restarted the computer and Thunderbird will not recognize the password and set up account. See attachments.

The new apple password is working through the entire apple environment. I spent an hour or more on the phone with apple tech and we isolated it to Thunderbird.

This is a real pickle because essential biz mail comes through this now problematic address.

Not sure if I will be able to get an email from you due to situation unless it's [email removed from public] or text [phone# removed from public]

Feb 23rd. Thanks so much for your help. At my wits end. Love Thunderbird and… Changed my apple password today and suddenly my [edited] @mac.com email in Thunderbird stopped working. Deleted the account. Deleted passwords. Set up new account with new password. Restarted the computer and Thunderbird will not recognize the password and set up account. See attachments. The new apple password is working through the entire apple environment. I spent an hour or more on the phone with apple tech and we isolated it to Thunderbird. This is a real pickle because essential biz mail comes through this now problematic address. Not sure if I will be able to get an email from you due to situation unless it's [email removed from public] or text [phone# removed from public]
Attached screenshots

Modified by James

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Got an antivirus? They are very good at messing up email.

Video Marketing Edge
Video Marketing Edge Mwenye swali
more options

Yes I do have anti virus. This problem is repeated on four other macs. Two of which are hardly ever used. So, I'm thinking it may not be a virus problem.

I'm wondering if I have two factor authentication with apple if that makes a difference? But now that I think of it Apple tech lady would have mentioned that.

Video Marketing Edge
Video Marketing Edge Mwenye swali
more options

My apple password is 9 characters long. Is there a limit for Thunderbird?

gp
gp
more options

Hello Video Marketing Edge

I see on your screenshot 'server already exists'. When you delete the account, it may be that it is not deleting the incoming server (SMTP). This is a separate object in the Thunderbird configuration, created automatically with the account, but not necessarily deleted automatically with it.

So if you want to start again it's necessary to do just that by scrolling down to 'Outgoing server (SMTP) in the Account Settings tab and using the Remove button to delete also the incoming server.