This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't add 2d email account

  • 1 jibu
  • 0 wana tatizo hili
  • 15 views
  • Last reply by chris534

chris534
chris534
more options

I bought a new Macbook Air computer. I am unable to add one of my two email accounts to Thunderbird. The first works without a problem. When trying to add the second account I get the following error message:

"Unable to login at server. Probably wrong configuration, user name or password."

The user name and password have been entered correctly. The email account that I cannot enter is hosted by google.

I have both email accounts on Thunderbird on 3 older computers which work fine.

Thanks in advance for helping me sort this out!

I bought a new Macbook Air computer. I am unable to add one of my two email accounts to Thunderbird. The first works without a problem. When trying to add the second account I get the following error message: "Unable to login at server. Probably wrong configuration, user name or password." The user name and password have been entered correctly. The email account that I cannot enter is hosted by google. I have both email accounts on Thunderbird on 3 older computers which work fine. Thanks in advance for helping me sort this out!

All Replies (1)

chris534
chris534 Mwenye swali
more options

Update to the issue:

When I changed from IMAP automatic configuration to POP3, the user name and password appeared to be accepted, but generated the following error message:

"The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Invalid credentials"