This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Passwords disappeared after clicking "Refresh" button this morning

  • 2 majibu
  • 0 wana tatizo hili
  • 10 views
  • Last reply by cor-el

stevestrem
stevestrem
more options

I clicked the "Refresh Firefox" button this morning and now all of the passwords on my desktop browser are gone. They are still available in the mobile browser. What happened? How do I get them back. Using SYNC did nothing.

I clicked the "Refresh Firefox" button this morning and now all of the passwords on my desktop browser are gone. They are still available in the mobile browser. What happened? How do I get them back. Using SYNC did nothing.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check this article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.