This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

deleting emails

  • 5 majibu
  • 1 ana tatizo hili
  • 12 views
  • Last reply by christ1

Paul Marrow
Paul Marrow
more options

Suddenly deleting emails has slowed way down to a crawl. Even deleting 2 emails takes forever. Why is this happening? Can it be fixed and if so, how?

Suddenly deleting emails has slowed way down to a crawl. Even deleting 2 emails takes forever. Why is this happening? Can it be fixed and if so, how?

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

Paul Marrow
Paul Marrow Mwenye swali
more options

Norton. I have used Norton for years and no problems with this issue.

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Paul Marrow
Paul Marrow Mwenye swali
more options

I'm using Windows 11. In any event, I tried all the things recommended with no luck. But I notice that if I am deleting emails from "Trash," it is as fast as greased lightning. Why would this be? Is it a hint as to what may be going on?

Thank you

christ1
christ1
  • Top 25 Contributor
more options
I tried all the things recommended with no luck.

Not sure what that means. Can you confirm you did start Windows in safe mode? If so what happened?