Fullscreen video issues— occasionally won't let me enter, will never let me exit
Every time I open a video on a website and try and enter fullscreen mode, it never lets me exit fullscreen mode. Then I have to close the entire window. Also, sometimes I have to refresh the page once or twice to even get in to fullscreen mode. Google is only showing me stuff about Firefox fullscreen mode, NOT fullscreen mode for videos, which is the actual problem.
All Replies (4)
Hello Kimball,
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
- After the download finishes, close Firefox.
- Click the Firefox menu at the top of the screen, then click "Quit Firefox".
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Delete Firefox from the Applications folder.
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
Just tried it. Same issues.
qxyz123 said
Hello Kimball, Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.More information about reinstalling Firefox can be found here. WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles. Please report back to say if this helped you! Thank you.
- Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
- After the download finishes, close Firefox.
- Click the Firefox menu at the top of the screen, then click "Quit Firefox".
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Delete Firefox from the Applications folder.
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Just tried it. Same issues.
Hello,
I am sorry to hear that it didn't help. I have another idea what might solve the problem:
Try Firefox Troubleshoot Mode to see if the problem goes away. Firefox Troubleshoot Mode (previously known as Firefox Safe Mode) is a special diagnostic mode that temporarily turns off hardware acceleration, disables add-ons (extensions and themes) and resets some settings. See the Diagnose Firefox issues using Troubleshoot Mode article for details.
If Firefox is open, you can restart in Firefox Troubleshoot Mode from the Help menu:
- Click the menu button
, click Help, select Troubleshoot Mode and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.
If Firefox is not running, you can start Firefox in Troubleshoot Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Troubleshoot Mode window appears, select "Open".
If the issue is not present in Firefox Troubleshoot Mode, your problem is probably caused by an extension, theme or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see Firefox is stuck in Troubleshoot Mode).
When you figure out what's causing your issues, please let us know. It might help others with the same problem.