This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

program help

sciencemagic
sciencemagic
more options

Hopefully you can help. I know this may be a Microsoft issue or question but I'm having trouble in finding a reasonable way to contact them for help. My question is, my computer runs slow, and so I thought I would clean up my files by using the Microsoft disk clean up procedure. I did so. But, my specific question is what is a good number to have when the it says a given number of disk space can be cleaned up? For example, I believe when I first tried to clean the disk it said 5.1 GB of disk space could be cleaned. When I ran the disk clean process and it completed it then said 66 KB of disk space could be cleaned. So how much disk space did I gain or get cleaned up? And, if I can only clean up 66 KB of disk space is that indicative of not really needing to clean the disk any farther? Hopefully some one can help. While this may be a Microsoft issue, I believe the Firefox contributors have enough computer knowledge to help answer my question. At least that is my hope. Thank you.

Hopefully you can help. I know this may be a Microsoft issue or question but I'm having trouble in finding a reasonable way to contact them for help. My question is, my computer runs slow, and so I thought I would clean up my files by using the Microsoft disk clean up procedure. I did so. But, my specific question is what is a good number to have when the it says a given number of disk space can be cleaned up? For example, I believe when I first tried to clean the disk it said 5.1 GB of disk space could be cleaned. When I ran the disk clean process and it completed it then said 66 KB of disk space could be cleaned. So how much disk space did I gain or get cleaned up? And, if I can only clean up 66 KB of disk space is that indicative of not really needing to clean the disk any farther? Hopefully some one can help. While this may be a Microsoft issue, I believe the Firefox contributors have enough computer knowledge to help answer my question. At least that is my hope. Thank you.

Chosen solution

Hi

It has been a while since I have used Windows at home, but from what you are saying, I think you can leave it with 66KB left to clean.

Computer software generates temporary files and I would assume that is what the 66KB are, files that were possibly even generated by the cleaning process. Given the size of what you have cleaned, this is a very small amount.

This is primarily the support forum for Firefox and I would recommend that you raise this question with the Microsoft support community.

Read this answer in context 👍 0

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Suluhisho teule

Hi

It has been a while since I have used Windows at home, but from what you are saying, I think you can leave it with 66KB left to clean.

Computer software generates temporary files and I would assume that is what the 66KB are, files that were possibly even generated by the cleaning process. Given the size of what you have cleaned, this is a very small amount.

This is primarily the support forum for Firefox and I would recommend that you raise this question with the Microsoft support community.

sciencemagic
sciencemagic Mwenye swali
more options

Hi Paul, thank you for your help and opinion, it was appreciated. Sort of thought going from 5.1 GB to 66 KB was a big gain in clearing my disk. But, not at all sure. So, I asked. Like I said, trying to get the help from Microsoft was a bit of a challenge. It has always been easier to ask Fierfox's help quite frankly. Just thought the Firefox contributors had a lot more computer knowledge than me? Which I'm sure they do! Thank you for your help, Paul.