This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can no longer download

  • 2 majibu
  • 0 wana tatizo hili
  • 4 views
  • Last reply by cor-el

jdky500
jdky500
more options

Out of the blue, I can no longer download files using the download arrow. I used to get the prompt asking where to download the files but now don't get anything. I'll get a zip.part file on my desktop, where I have my downloads saved, but that's it. I've updated Firefox, restarted, uninstalled/reinstalled and nothing works.

Out of the blue, I can no longer download files using the download arrow. I used to get the prompt asking where to download the files but now don't get anything. I'll get a zip.part file on my desktop, where I have my downloads saved, but that's it. I've updated Firefox, restarted, uninstalled/reinstalled and nothing works.

All Replies (2)

zeroknight
zeroknight
more options

Does it still happen in Troubleshoot Mode?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What security software do you have?

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.