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Firefox will not start and keeps crashing

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  • Last reply by cor-el

Prajna Hallstrom
Prajna Hallstrom
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Have erased and deleted all the Firefox files. Reinstalled the application but is still will not load. Starts but never fully initializes. Then crashes.

Have erased and deleted all the Firefox files. Reinstalled the application but is still will not load. Starts but never fully initializes. Then crashes.

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cor-el
cor-el
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If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":