Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem moving Thunderbird data to a new computer

  • 2 majibu
  • 0 wana tatizo hili
  • 1 view
  • Last reply by bkoopers

more options

I replaced my computer. I followed these directions:

Moving Thunderbird Data to a New Computer https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I installed Thunderbird on the new computer. I opened Thunderbird and canceled configuring it. I copied the Thunderbird folder from my old C drive to the new computer to this folder:

C:\Users\bkoop\AppData\Roaming\Thunderbird

I opened Thunderbird. All my 6 email accounts were listed. I had to click on folders for the message total number to appear. Several accounts received messages but no messages were retrieved for my main email account: bkoopers@irbl.net The 20 to 50 emails that I would normally receive after I powered off the old computer yesterday and up until 5:30 pm today when I setup Thunderbird on the new computer are not there. I logged into the webmail website for my bkoopers@irbl.net account. All emails not retrieved by Thunderbird should be listed there but there were no emails in the Inbox there. I had somebody send me an email. It appeared at the webmail screen. I selected "Get messages" for that email account in Thunderbird and I retrieved that message. A few minutes later, several other new emails arrived in Thunderbird in that email account. The emails from the previous 24 hours are just not there.

In addition, I have three Add-ons that I had installed: Quick Folder Move ReFwdFormatter ReplyWithHeader

They are listed in the Add-ons screen but they do not work. They do not say they are incompatible with Thunderbird v155.9.0. Do I need to remove and re-install them?

Can anybody tell me what happened to 24 hours worth of new emails from yesterday and earlier today?

I replaced my computer. I followed these directions: Moving Thunderbird Data to a New Computer https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer I installed Thunderbird on the new computer. I opened Thunderbird and canceled configuring it. I copied the Thunderbird folder from my old C drive to the new computer to this folder: C:\Users\bkoop\AppData\Roaming\Thunderbird I opened Thunderbird. All my 6 email accounts were listed. I had to click on folders for the message total number to appear. Several accounts received messages but no messages were retrieved for my main email account: bkoopers@irbl.net The 20 to 50 emails that I would normally receive after I powered off the old computer yesterday and up until 5:30 pm today when I setup Thunderbird on the new computer are not there. I logged into the webmail website for my bkoopers@irbl.net account. All emails not retrieved by Thunderbird should be listed there but there were no emails in the Inbox there. I had somebody send me an email. It appeared at the webmail screen. I selected "Get messages" for that email account in Thunderbird and I retrieved that message. A few minutes later, several other new emails arrived in Thunderbird in that email account. The emails from the previous 24 hours are just not there. In addition, I have three Add-ons that I had installed: Quick Folder Move ReFwdFormatter ReplyWithHeader They are listed in the Add-ons screen but they do not work. They do not say they are incompatible with Thunderbird v155.9.0. Do I need to remove and re-install them? Can anybody tell me what happened to 24 hours worth of new emails from yesterday and earlier today?

All Replies (2)

more options

I meant Thunderbird v115.9.0

more options

I removed and installed Quick Folder Move and ReplyWithHeader and they both now work. I did not install ReFwdFormatter because it appears that ReplyWithHeader does what ReFwdFormatter does plus more.

Is it expected to have to re-install Add-ons to get them to work after migration?

I still would like to know what happened to my 24 hours worth of new emails.

Thanks to anybody who can provide the answers.