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There are NO e-mails after changing 'Password' and kept asking 'password' over, over again

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  • Last reply by Matt

aelmo
aelmo
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Hello: There are four(4) different e-mail accounts on my Thunderbird and asking 'New Password' in the rectangular box popping up. I changed one of my passwords(main account) by accessing my provider(Xfinity). However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen. Also, there is NO Thunderbird when opening-up Thunderbird. Just 'octopus' figure I can see. How to access my e-mail(one of my accounts...main account)? Thanks a help in advance.

Hello: There are four(4) different e-mail accounts on my Thunderbird and asking 'New Password' in the rectangular box popping up. I changed one of my passwords(main account) by accessing my provider(Xfinity). However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen. Also, there is NO Thunderbird when opening-up Thunderbird. Just 'octopus' figure I can see. How to access my e-mail(one of my accounts...main account)? Thanks a help in advance.

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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It sounds like you have lost your profile and it is asking you to set everything up again.

The only time I am aware this image is displayed is to the right of the prompt to Set up your Existing email address, so that is at complete odds with your statement.
However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen.
as a new profile will not be asking for anything.

So can you please clarify exactly what is happening? Are you being asked for passwords? Is this tab appearing and nothing else?

Helpful?

Uliza swali

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