This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Issues with opening pdf files

p.dorszewski
p.dorszewski
more options

I have an issue when it comes to opening pdf files sent via email. The issue occurs on one of the user profiles. That particular user is unable to open pdf attachments. When the file is downloaded, the size of the file appears as 0 kb and the file cannot be opened due to an error saying the file is corrupted. When sent to a different email address the same file opens without a problem using Thunderbird or when downloaded. The issues does not happen everytime a pdf file is sent to the previously mentioned user but it occurs on the majority of pdf files. I am writing this email to inquire about any possible solutions to this problem. I am looking forward to your reply.

I have an issue when it comes to opening pdf files sent via email. The issue occurs on one of the user profiles. That particular user is unable to open pdf attachments. When the file is downloaded, the size of the file appears as 0 kb and the file cannot be opened due to an error saying the file is corrupted. When sent to a different email address the same file opens without a problem using Thunderbird or when downloaded. The issues does not happen everytime a pdf file is sent to the previously mentioned user but it occurs on the majority of pdf files. I am writing this email to inquire about any possible solutions to this problem. I am looking forward to your reply.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you cleared out the users system temp folder? I suggest that as a starting point.

Helpful?

p.dorszewski
p.dorszewski Mwenye swali
more options

I did that, unfortunately the problem still persists. An interesting fact is that I can send an e-mail with an attachment to the same address as a transfer and then the attachment opens.

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.