Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Missing Bookmarks after sync

more options

Hello,

Today I was forced to reinstall my PC (nothing worked, a lot of problems etc). I was told that I don't need to use any backup for Mozilla (even if I wanted, my PC problems would not allow me to do that) because yesterday I've made a sync. After couple of hours of reinstalling the system I wanted to sync my account to get back my Bookmarks and turns out that sync does not restore them. I have all my plugins and that's all, none of the bookmarks. I've lost literally years of saved data.

Hello, Today I was forced to reinstall my PC (nothing worked, a lot of problems etc). I was told that I don't need to use any backup for Mozilla (even if I wanted, my PC problems would not allow me to do that) because yesterday I've made a sync. After couple of hours of reinstalling the system I wanted to sync my account to get back my Bookmarks and turns out that sync does not restore them. I have all my plugins and that's all, none of the bookmarks. I've lost literally years of saved data.

All Replies (2)

more options

How long did you wait? Did you wait long enough for the initial sync to complete as it an take quite some time (like several hours) to upload all bookmarks, especially if you have a lot of bookmarks (in the thousands)?

Helpful?

more options

It's been an hour or two at this point but the sync stopped (as in all that was to be synced is now done) in a minute or two. It's like it resetted all my data except for extensions.

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.