This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unwanted Junk and Spam Filtering

  • 2 majibu
  • 0 wana tatizo hili
  • Last reply by mminieri

mminieri
mminieri
more options

Persistent issue. I have now UNCHECKED (UK = unticked) EVERY BOX in the JUNK setings - both GLOBALLY - and for all 9 of my email account settings. Also cleared the "learning" memory.

TB still occassionally intercepts inbox mail and routes to other folders as junk or spam. Odd, but it is often frequently used email of my own origin, or from others on in my address book, but sometimes it actually is junk or spam.

I invest tremendous time in building the filter list and do not want TB to do anything other than follow THAT list.

I will reiterate a post comment that there needs to be an option to have ONE MASTER FILTER LIST to apply to all email accounts.

No image attached. If you don't know what the JUNK settings screen looks like ..... you are very probably NOT a person that should answer this.

'''Persistent issue. I have now UNCHECKED (UK = unticked) EVERY BOX in the JUNK setings - both GLOBALLY - and for all 9 of my email account settings. Also cleared the "learning" memory.''' TB still occassionally intercepts inbox mail and routes to other folders as junk or spam. Odd, but it is often frequently used email of my own origin, or from others on in my address book, but sometimes it actually is junk or spam. I invest tremendous time in building the filter list and do not want TB to do anything other than follow THAT list. I will reiterate a post comment that there needs to be an '''''option''''' to have ONE MASTER FILTER LIST to apply to all email accounts. No image attached. If you don't know what the JUNK settings screen looks like ..... you are very probably NOT a person that should answer this.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If mail is still being filtered for junk or spam, despite all such settings being disabled in TB, it's probably happening at the mail provider's end before the mail reaches TB.

https://support.mozilla.org/en-US/questions/1404881

Helpful?

mminieri
mminieri Mwenye swali
more options

I suppose that could be, other than the fact that I have email accounts on Yahoo, and Gmail and my own hosted web and mail server plus, some of that mail is be put in a Local Folder ......... that I myself created.

Thanks for the suggestions in any case.

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.