Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Posts embed themselves in other people's emails

  • 2 majibu
  • 0 wana tatizo hili
  • Last reply by nybjoern

more options

Thunderbird I'm having trouble sending emails to my pen pal in southern Germany. Unfortunately, it turns out that she has not had a virus program. When she sends photos, these photos are added instead of the photos that come from both private and public emails. This has happened a couple of times. Now it has also happened that a post from a sender – is shown as a commented post from Facebook on Thunderbird. I have contacted my virus program who says I do not have a virus and that I should contact you to find a solution. When I want to send something to my pen pal, the email is stopped by Thunderbird with two warnings that I attach. Unfortunately, I don't know what the warnings mean and don't know what to do. Therefore, I ask you for help, because there may be identity theft involved? Greeting Bente

Thunderbird I'm having trouble sending emails to my pen pal in southern Germany. Unfortunately, it turns out that she has not had a virus program. When she sends photos, these photos are added instead of the photos that come from both private and public emails. This has happened a couple of times. Now it has also happened that a post from a sender – is shown as a commented post from Facebook on Thunderbird. I have contacted my virus program who says I do not have a virus and that I should contact you to find a solution. When I want to send something to my pen pal, the email is stopped by Thunderbird with two warnings that I attach. Unfortunately, I don't know what the warnings mean and don't know what to do. Therefore, I ask you for help, because there may be identity theft involved? Greeting Bente
Attached screenshots

All Replies (2)

more options

It is your Anti-Virus program. But it has nothing to do with virus. We have seen a few of these cases recently. Sounds like Anti-Virus got updated and now fails to recognises something it has been perfectly ok with previously. Most of them use self signed certificates and those cause issues with not being recognized.

If clicking on 'Bekraeft sikkerhedsundtagelse' (Confirm Security Exception') does not fix then... I would suggest you uninstall Anti-Virus Test sending to see if all is ok. If all works then you know it's the Anti-Virus Program. Then reinstall the Anti- Virus program and hopefully it will be able to read data correctly.

But please tell me...What Anti-Virus program are you using? Is it Norton ?

Second error says this in English: - using google translate Sending the message failed. Could not communicate securely with peer: the requested domain name does not match the server's certificate. Problems with the co-configuration need to be resolved

Helpful?

more options

Toad-Hall

Thank you for your reply. I use the most expensive virus program that McAfee has and where they promise I can't get viruses. Unfortunately, I'm not proficient with a PC, so I don't understand what to do with regard to the two warnings. I will ask someone for help. I will also contact McAfee support again. So I would like to wait before concluding the case. Do you think there could be identity theft or something similar in this problem? Regards Bente

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.