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Firefox crashes as soon as I open it--I cannot even submit a crash report

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  • Last reply by AlleyKat

AnonymousUser
AnonymousUser
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Firefox crashes as soon as I open it. As far as I know, I haven't been able to submit crash report. I was playing Farmville when it crashed, about a month or two ago, and did submit a crash report then, all this in suppost has been no help, since I can't get Firefox to open in first place. I can only use IE now, so cannot go to about crashes in location bar.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)

Firefox crashes as soon as I open it. As far as I know, I haven't been able to submit crash report. I was playing Farmville when it crashed, about a month or two ago, and did submit a crash report then, all this in suppost has been no help, since I can't get Firefox to open in first place. I can only use IE now, so cannot go to about crashes in location bar. == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)

All Replies (1)

AlleyKat
AlleyKat
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Hi Deborah,

I would recommend trying to start Firefox in Diagnose Firefox issues using Troubleshoot Mode - if that works, something within FF (extension of some kind) is probably the cause.

Please let us know how above works out, and if we can be of further assistance. Detailed feedback is appreciated and helps us to help you better, plus enables us to better help other users with similar issues.