This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

after installing 3.6.10 firefox does not open selected web pages just gives garbage web pages at random. Had to use explorer just to get here

  • 1 jibu
  • 10 wana tatizo hili
  • 4 views
  • Last reply by TonyE

more options

after updating to 3.6.10 firefox loads wrong web pages. Had to use explorer to get help. All web pages won't load just bookmarked pages.

after updating to 3.6.10 firefox loads wrong web pages. Had to use explorer to get help. All web pages won't load just bookmarked pages.

All Replies (1)

more options

Can you clarify something. Is it just bookmarks that you are having problems with, or do you get this problem when clicking on links or typing an address in the location bar.

If it is just bookmarks, a possible cause is a damaged places.sqlite file (the file that stores bookmarks), for details on how to fix that see http://kb.mozillazine.org/Locked_or_damaged_places.sqlite

If it is clicking on links, being re-directed on search engines etc, then this can be caused by malware. Try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are: