This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All of a sudden email we print are defaulting to 4 X 6 paper. How do we get it to stay set for Letter?

more options

We had been able to print emails fine on letter size paper. One day it started printing a very condensed version of the email on 1/4 of the paper. When we checked the paper size, it is now defaulting to 4 X 6 paper. We can change it to Letter, but we don't know how to get it to default to Letter so we don't need to change the size every time we print.

We had been able to print emails fine on letter size paper. One day it started printing a very condensed version of the email on 1/4 of the paper. When we checked the paper size, it is now defaulting to 4 X 6 paper. We can change it to Letter, but we don't know how to get it to default to Letter so we don't need to change the size every time we print.

All Replies (3)

more options

Try to reset the print prefs on the about:config page.

See http://kb.mozillazine.org/Problems_printing_web_pages

more options

I have this problem too..... Resetting the print prefs on about:config does not fix this problem. Problem occurs when printing from Thunderbird 3.1.4 After each Thunderbird restart, print paper size is reset to 4x6 Printer is a Canon MP560 if it matters Default paper size for the printer is 8.5x11

more options