This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

aprés installation 3.6.10 mozilla ne démarre pas. aucun message.

  • 1 jibu
  • 3 wana tatizo hili
  • 1 view
  • Last reply by cor-el

Gérard RAVET
Gérard RAVET
more options

Mozilla 3.5.13 ne démarre plus. j'ai désinstallé, téléchargé 3.6.10 et installé. A la fin de l'installation, il propose un lancement, que j'ai accepté, mais il n'a jamais démarré. Il n'apparait pas dans le gestionnaire de taches, mais si je veux le désinstallé, il réponds qu'il faut le fermer.

Mozilla 3.5.13 ne démarre plus. j'ai désinstallé, téléchargé 3.6.10 et installé. A la fin de l'installation, il propose un lancement, que j'ai accepté, mais il n'a jamais démarré. Il n'apparait pas dans le gestionnaire de taches, mais si je veux le désinstallé, il réponds qu'il faut le fermer.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
Don't remove personal data when uninstalling.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall