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When I installed Firefox 3.6.12, the browser no longer works.

bwbarefoot
bwbarefoot
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Until yesterday, I was able to use Mozilla Firefox with no problem. Then I installed Firefox 3.6.12 on my home computer. Immediately, Norton sent me a notice with words to the effect of, "You are about to download Insight. You are among the first to do so; don't continue until Norton can find out more about it." It carried an unknown signature.

When I tried to visit a website right after 3.6.12 was installed, it crashed. I tried again and crashed again, several times. After each crash, I have sent a report using the Crash Reporter and even have included my e-mail address so that I can be reached that way.

I tried to retrieve the crash reports I have sent using the instructions provided, but Windows comes back with "No items match your search."

I will try to get the crash IDs later using the location bar. I can't do so now for the reasons outlined below.

In the meantime, please investigate the possible connection between the crashes and Norton Insight.

Until yesterday, I was able to use Mozilla Firefox with no problem. Then I installed Firefox 3.6.12 on my home computer. Immediately, Norton sent me a notice with words to the effect of, "You are about to download Insight. You are among the first to do so; don't continue until Norton can find out more about it." It carried an unknown signature. When I tried to visit a website right after 3.6.12 was installed, it crashed. I tried again and crashed again, several times. After each crash, I have sent a report using the Crash Reporter and even have included my e-mail address so that I can be reached that way. I tried to retrieve the crash reports I have sent using the instructions provided, but Windows comes back with "No items match your search." I will try to get the crash IDs later using the location bar. I can't do so now for the reasons outlined below. In the meantime, please investigate the possible connection between the crashes and Norton Insight.

All Replies (4)

bwbarefoot
bwbarefoot Mwenye swali
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To clarify: The reason I can't get the crash IDs now is that I am on a computer different than the one on which I got the crashes. I must wait to return to my home computer to see the IDs.

vds2212
vds2212
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For me it seems to be related to the Shockwave Flash plugin (10.1 r85). Firefox seems to crash only when some flash pages have to be displayed and if I disable to the Flash player plugin Firefox don't crash anymore. This is not a solution just a diagnostic.

Regards, Vivian De Smedt

vds2212
vds2212
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I have installed an old version of the player (10.0 r45) and it seems to solve the problem.

Regards, Vivian De Smedt

flyblackbox
flyblackbox
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Same problem.. it even crashes in safe mode