This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I prevent the yellow bar from appearing across the top of Hotmail emails that says, "Additional plugins are required to display all the media on this page." I DO NOT want plugin. How do I get Firefox to stop sending message?

  • 6 majibu
  • 104 wana tatizo hili
  • 6 views
  • Last reply by Helper7677

more options

Note: I did try to install the plugin just to see what would happen. When I clicked on "Install Missing Plugin" the next page said plugin could not be found---install manually. I clicked on manual install button and was directed to Adobe Flash Player - I already have current version of AFP installed.

Note: I did try to install the plugin just to see what would happen. When I clicked on "Install Missing Plugin" the next page said plugin could not be found---install manually. I clicked on manual install button and was directed to Adobe Flash Player - I already have current version of AFP installed.

Chosen solution

Shockwave Flash 10.0 r42 is not the current version, 10.1 r102 is the latest.

Type about:config in the URL bar and hit Enter.
If you see the warning, you can confirm that you want to access that page.

Pref name = plugins.hide_infobar_for_missing_plugin
double-click that pref to toggle it to true
Restart Firefox.

Read this answer in context 👍 4

All Replies (6)

more options

Suluhisho teule

Shockwave Flash 10.0 r42 is not the current version, 10.1 r102 is the latest.

Type about:config in the URL bar and hit Enter.
If you see the warning, you can confirm that you want to access that page.

Pref name = plugins.hide_infobar_for_missing_plugin
double-click that pref to toggle it to true
Restart Firefox.

more options

Got it. Thank you!!

more options

The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post.

  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
      • Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Download link: ftp://ftp.adobe.com/pub/adobe/reader/
        • Choose your OS
        • Choose the latest #.x version (example 9.x, for version 9)
        • Choose the highest number version listed
          • NOTE: 10.x is the new Adobe ReaderX (Windows and Mac only as of this posting)
        • Choose your language
        • Download the file
        • Windows: choose the .exe version
      • Also see Download link: http://get.adobe.com/reader/otherversions/
    • Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
    • After the installation, start Firefox and check your version again.
  3. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download..." page below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
  4. Update the Java plugin to the latest version.

NOTE: Your VLC Player plug-ins is also way out of date; you have version Version 0.8.6f, copyright 1996-2007 The VideoLAN Team. Go to www.videolan.org , download and Save the VLC media player installer to your hard drive, close Firefox, run the installer.

more options

Be cautious because what your seeing may not be a message generated in your system but someone wanting you to click and enable a virus entrance into your system.

more options

how to download adobe flas player 10.2

more options

lazarojaramillo

Please do not post a different question in an old thread, solved thread. In the future, post a new question, when your question is different from the original poster's question.

Flash 10.2 is not finalized and should only be used by experienced testers. If you were an experienced tester, you would know how/where to get Flash 10.2. Please wait until the new version is publicly released.